My Experience

I’ll never forget one of my first telehealth visits. I had my headset on, my notes ready, and my patient logged in. Just as we started, a family member could be heard in the background speaking loudly. We had difficulty hearing each other. The patient looked embarrassed, and I immediately realized that working from home and providing patient care can present challenges when it comes to maintaining privacy.

That moment taught me a lesson I carry into every virtual visit: HIPAA compliance is more than a rule—it’s a promise of trust.

Here’s how I protect my patients’ privacy as a telehealth nurse:

Find Your Private Space

For me, that means closing my office door, using a headset, and making sure nothing confidential is in the camera’s view. Patients deserve to feel like they’re talking directly to me, not worrying about who else might overhear.

Only use Secure Platforms

I make sure to use platforms approved by my employer. It may seem easier to hop on FaceTime or a casual video app, but those tools don’t meet HIPAA standards. Patients rely on us to keep their information safe, and that means no shortcuts.

Most telehealth employers have a secure electronic health record and system that can be used to complete telephone and video visits.

Keep Technology Locked Down

Before telehealth, I didn’t think twice about stepping away from my computer. Now, I log out of my company-provided laptop, use strong passwords, and keep two-factor authentication on. It’s a small step that makes a huge difference.

It’s also important to only use the company provided laptop for work related tasks. 

Involve the Patient

I’ve learned to gently remind patients to take their own steps—finding a quiet room, using earbuds, or avoiding public Wi-Fi. It makes them active partners in protecting their information.

The protection of privacy continues to be a top priority in healthcare. As a telehealth nurse, we must maintain the same standards of practice.